Gain key insights on those areas that can make or break your organization-and earn CE credit at the same time.

The CE Store brings you the most in-demand experts to provide insight and guidance on areas of critical importance to leaders in long-term care/senior living. Here are current Hot Topics you can access yourself—or make available to your entire organization.


Marketing Corporate Compliance PEPPER Program Rehospitalization ACO Series ZPIC Audit MDS 3.0 Census Development CEO Leadership Panel


The days of the old “Push and Pray” marketing strategies are gone. So how do you position your community as THE logical choice when consumers need the services you provide? Learn to leverage creative, relationship-building strategies to give your community the competitive edge

Corporate Compliance

Are you in compliance? The Affordable Care Act requires healthcare providers and suppliers to execute a compliance program that is “effective in preventing and detecting criminal, civil, and administrative violations” under Medicare and Medicaid laws. Avoid the consequences of noncompliance by assuring your compliance program meets the core requirements, as laid out by the Federal government.

PEPPER Program

The Program for Evaluating Payment Patterns Electronic Report (PEPPER) is now being sent to nursing facilities by CMS. This report is a critical tool, providing information about your community and how it compares to jurisdiction, state and national norms. Learn how to use PEPPER to your organization’s optimal advantage, analyzing your Medicare billing data for discharges and services that might be vulnerable to improper payments. It is vital that you understand how to leverage this new data resource.


Reducing unnecessary hospital readmissions is critical to your business. The Affordable Care Act mandates payment reductions to both hospitals and post-acute care providers with high readmission rates. Pathway Health’s 10-part rehospitalization series offers tools and strategies to survive in our new, highly competitive landscape. This best-practice approach combines the effective implementation of INTERACT 3.0 tools with expert support, resources, field professionals and educational programs.

ACO Series

With the advent of healthcare reform, today’s health care leaders are challenged to create value coordinating high quality, efficient and cost effective clinical and health care services. Leaders must manage transitions of care and learn how to participate within the ACO network. This series will help leaders establish effective relationships with post-acute care organizations and hospitals, understand outcome measures and their related transparency to all stakeholders and master how to create, maintain and communicate within an effective ACO relationship.

ZPIC Audit

It is critical that post-acute care providers have a thorough understanding of ZPIC audits. Since these audits are designed to identify possible fraud and Medicare payment abuse, dramatically negative consequences loom large. The structure of a ZPIC audit is very different from any other Medicare-related audit skilled nursing facilities have previously experienced. This two-course series will use case studies from actual audits to teach providers how to prepare for and react to a ZPIC audit. A very important and timely series for all administrative and operations professionals.

MDS 3.0

Keeping up with changes to the MDS is as essential to a post-acute operator’s success as it is challenging! Join nationally renowned compliance and operations expert, Leah Klusch, for an eight-course series on the MDS 3.0. Learn what managers need to know related to training, regulatory compliance, and payment issues. How does staff effectively conduct the resident assessment interview? Are you prepared for QAPI? The new QI/QM database has a profound impact on the survey process. Make sure your team is ready. This series prepares all members of the management and operations team to effectively manage the MDS process.

Census Development

Senior living faces record attrition, frailer new residents and shorter lengths of stay. A changed market requires new strategy and, for some organizations, a reinvention. This three-part series will guide you and your sales team through that process. Learn how companies operating in some of the most challenged US markets have transformed their cultures to achieved extraordinary success. Gain a step-by-step system to reduce the length of the sales cycle, close without discounts, and increase total move-ins. Unite sales and operations so they collaborate to attract–and keep–residents.

CEO Leadership Panel

At a national conference in Spring 2012, the CEOs of all of the major long-term care associations met to explore the future impact of leadership in long term care. The discussion focused on the how leadership affects the following areas: the long-term care market and modes of LTC, caregivers, the public image of long-term care, and administrators’ preparation for the future. This video is complimentary.